Frequently Asked Questions
How do I change my template or installation date?
If you would like to or need to reschedule your template date, please contact us at least 24 hours before your scheduled template date. The same applies to the rescheduling of an installation appointment.
How long will it take to get my countertops installed after my template has been completed?
If upon template no changes have been identified by CCLLC your new countertops will be scheduled for installation typically within 10 business days*. CCLLC will contact you to confirm an installation date.
If changes are required, those changes will be communicated to the customer for review of those changes and to make arrangements for additional payment. Once this is completed and CCLLC has been notified to proceed, your countertops will be installed typically within 10 business days*.
What if I am not home at the promised date & time of template or installation?
CCLLC will leave a note confirming that they attempted to complete the appointment. CCLLC will return when rescheduled. The cost to reschedule is $200.00, payable before installation commences.
When can I expect to be contacted to schedule my template date?
Generally, you will be contacted within 1 working day from receipt of your order by CCLLC. If you have not received a call, please contact 785.438.8090.
How long will it take to get my countertops installed after my template has been completed?
If upon template no changes have been identified by CCLLC your new countertops will be scheduled for installation typically within 10 business days*. CCLLC will contact you to confirm an installation date.
If changes are required, those changes will be communicated to the customer for review of those changes and to make arrangements for additional payment. Once this is completed and CCLLC has been notified to proceed, your countertops will be installed typically within 10 business days.
*During peak times this could vary